Returns Policy

Last updated: 29 August 2026

Saffron is a sealed food product. What we can and cannot take back is set by food safety, not by preference.

Unopened tins

You may return an unopened tin with its seal intact within 7 days of delivery.

We will send a replacement. We do not give cash refunds. Return shipping to us is your cost. Once we have the tin back and confirm the seal is unbroken, we dispatch the replacement at our cost.

Opened tins

We cannot accept a return once the seal is broken. This is a food safety rule and we do not make exceptions.

The one exception

A failed independent lab test is the only circumstance in which we refund an opened tin. If a tin does not meet ISO 3632 Category I at an accredited lab, we refund the purchase in full including the cost of the test, within 90 days. That is our purity guarantee, and it is separate from the returns above. It is not a route to returning saffron you have changed your mind about.

Damaged in transit, or never arrived

This is our problem, not yours.

Tell us within 48 hours of delivery for a damaged parcel, or as soon as tracking shows a delivery that did not happen. Message [email protected] or either WhatsApp number with:

  • your order reference
  • photographs of the outer packaging and the tin, if it arrived

We will send a replacement at our cost. We will not ask you to return a damaged tin.

What is not a defect

Saffron varies between harvests. Differences in colour, thread length, aroma strength and the number of threads in a given weight are normal for a natural product and are not grounds for a return.

Saffron that has lost aroma after being stored open, warm, or in the light is not a defect either.

Cancellations

You can cancel any order before it is dispatched. Once a parcel is with the courier it cannot be cancelled.

Customers outside India

We do not arrange reverse pickup internationally. If you are returning an unopened tin from outside India, return shipping and any duties are yours. Tell us before you send anything back so we can confirm where to send it.